Shipping

Shipping Charges
We provide shipping all over India on a chargeable basis. Occasionally we may have promotions whereby we offer free shipping. COD currently is not available and will be in the future. 

Delivery FAQ’s

             IMPORTANT INFORMATION

    1. Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum
    2. We endeavor to dispatch your order within 2-3 working days, however, due to unforeseen circumstances, the dispatch of your order can take up to 7 working days. You will be informed via email upon dispatch of the order. 
    3. Once the order is dispatched, it normally takes 5-7 working days for delivery to your address. 
    4. Unforeseen circumstances on the logistics provider’s end may cause delays for which OK Play is not liable.

 

  1. What shipping method does the website use?
    OK Play India Limited will deliver the goods ordered to your designated address at the time of placing the order. Our courier partner is highly reliable. They will complete our orders using road transportation.
  2. What are the charges for shipping in India?
    Shipping varies depending on the region and the weight of the package. Use our shipping calculator to find out the rates for wherever you would like to ship your package.
  3. How long until my order ships?
    We dispatch products from Monday to Friday. Once you place the order, we will aim to dispatch the order in 2-3 working days. however due to unforeseen circumstances, the dispatch of your order can take up to 7 working days. You will be informed via email upon dispatch of the order. For urgent requests please get in touch with our customer service on customer.care@okplay.in and we will try to help as best as we can. 
  4. Will all items of my order be shipped in one box?
    Yes, we try and ship all the items together. In case, a single order has too many voluminous items, we may ship in multiple shipments in order to ensure that the product is safe and handled with care and therefore, gets to you in time. If you have a specific packaging requirement do let us know at the time of checkout and we will try and accommodate as best as we can.
  5. How do I know when my order has been dispatched?
    We endeavor to dispatch your order within 2-3 working days, however, due to unforeseen circumstances, the dispatch of your order can take up to 7 working days. You will be informed via email upon dispatch of the order.
  6. How long do I have to wait to receive my order?
    Once the order is dispatched, it normally takes 5 – 7 working days for delivery to your desired address. Orders within Delhi-NCR usually take 2 – 3 days after dispatch.
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