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Frequently Asked Questions

As our valued customers, we understand that you will have some or the other queries related to your order, our services, etc. Here we tried to answer most of your queries. Go through them to find the answer to your questions and if your query remains unsolved please feel free to call us at 1800-3000-9343.

Ok Play is one of the largest indoor and outdoor play station manufacturing company. Innovation is what we strive for at OK Play. Our products are durable, Non- Toxic, colorful and contemporary.
Ok Play India Limited deals in Toys, Clics, Playground Equipment, Automotive, Industrial and Infrastructure Products.
Our motive is very simple, customer satisfaction. Since we deal in Kids Products and Electric Vehicles, we believe in curating the best deal for our customers without compromising on our quality. Our attempt is to ensure that our consumers have some the best choices to choose from along with timely delivery of their products.
Once you have placed your order with us, you can log in to your account and check the current status of your order under ‘My Orders’ of your profile.
Once you complete the payment for your product, an email on your registered email id along with an sms to your mobile will confirm the payment and order with us.
We advise to register with and become a part of extended family to receive the best offers and deals on time. You can also place your order as a guest using your email address only.
We send your packages carefully packed with reputed courier services. For all areas services by courier partners, the products would be delivered within in 3-4 business days (business days exclude Sundays and holidays. In case, any particular area is not catered by our courier partner, the item will be posted by India Post and may take 1-2 weeks depending on the location.
You can cancel any order placed with us by contacting/informing our customer care team before the product is shipped. In case the product has been shipped but not yet delivered,ou can still get in touch with our customer care team for the cancellation of your order. For complete details on cancellation, return of products and refund status check our Cancellation Policy
There are certain shipping charges levied on every product based on the location of delivery. Customers can check the shipping charges they shall be liable to pay as per the area pin code published on our website. The cost of shipping will be calculated and displayed on the order status while check out. For complete details check our Shipping Policy.

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If you have more questions, send us a message and we will answer you as soon as possible.

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